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Frequently Asked Questions

Is it possible to connect to my PlayStation 4 when I'm away from home?

Yes! You can run the automatic internet remote play configuration from within the app and connect to your PlayStation 4 anywhere you have internet access.

I am experiencing regular video freezing when streaming

Some devices (notably the Samsung Galaxy S series) are affected by a power-saving issue when using 2.4GHz WiFi networks. With such devices, if you are connected to a 2.4GHz network you may experience intermittent freezing and glitchy playback. There are two options to mitigate this issue:

  1. (Preferred) Connect your device to a 5GHz WiFi network instead of 2.4GHz.
  2. Place your device into flight mode, then re-enable WiFi (with flight mode still enabled) before beginning streaming.

What are the system requirements?

  • An Android device running Android 5.0 (Lollipop) or higher.
  • A PlayStation 4 console.
  • A home network (e.g. as provided by a router) to which your PlayStation 4 is connected. The PlayStation 4 should use wired networking if possible.

I never received my license key after purchasing through the website

Please check your spam inbox as the emails we send out containing license keys occasionally get incorrectly flagged as spam.

If your license key is not in your spam box, please either drop us an email at [email protected] or complete the form on this page, using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

I've lost my license key

If you’ve lost your license key, please either drop us an email at [email protected] or complete the form on this page, using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

Do I need to setup an account with you or enter my PlayStation account credentials?

We do not require you to create an account with us.
It is required that you sign in to your PlayStation Online account in order to pair your PS4 with PStreamer.
We understand that some users may be concerned with entering their credentials in a third party application.
We must stress that PStreamer does not monitor, intercept or otherwise manipulate anything you enter into the account
sign in page; this information is sent directly to Sony servers and is not visible in any way to the app.
For extra security, we recommend our users enable 2-step verification for their PlayStation Online accounts.

Contact Us

Do you have a question or comment? Please contact us.

*If you are already using PStreamer, we strongly recommend that you get in touch with us through the in-app technical support interface rather than contacting us here. When using the in-app technical support interface useful diagnostics will be provided to us, and you are able to attach images etc. In order to access in-app technical support, select Settings – Technical Support, from the navigation menu.